FAQ

We have moved! Our new address is Unit 1, The Old Gasworks Mill Road, Peel, Isle of Man, IM5 1AX. Behind House of Manannan, onto Mill Road, first left after the traffic lights (end of Station Road, opposite the Creek).

Most workshops are unaccompanied unless it is a 'family workshop', we take children from approximately age 5+ (guide only). We allow parents to stay for a 'settling in period' if necessary.

No refunds will be allocated on booked workshops for children. You may transfer to another person, providing you let us know in advance and provide contact details for the person attending.

No refunds will be allocated however if you cancel up to *30 days before the event, 50% of the ticket value may be allocated towards another Artreach Studios event (space permitting). You will be issued a voucher code which is valid against another class for 1 month.

You may transfer to another person, however, you must let us know and provide contact details.

If Artreach Studios cancels the event due to unforeseen circumstances, a full refund will be issued.

*applies between booking release date and 14 days before the event. Unfortunately we are unable to offer any refunds within 14 days of the event starting.

We kindly request that you arrive no earlier than 10 minutes before the event begins. This allows us the necessary time to finalise preparations and ensure that the studio is ready for your arrival. Your cooperation and understanding are greatly appreciated. Thank you.

Reminders collections

* It can take approximately 3 months to get through this process as everything needs to be carefully dried to reduce  risk of exploding/damage. In the case of the thrown pots these are trimmed after you leave. After the initial firing, the artworks are sorted for glazing (even this process can take a day) before glazing and firing (again approx 4 days work) and all of this needs to fit into a busy schedule of events.

There is a huge amount of post event production that you don’t see to finish your pots which is why it can seem like a long time. 

I hope this helps explain why it can seemingly take so long. 

**It would be really helpful if you add our email to your contacts so that when we send out the collection email (probably towards the end of the month), you ought to receive it - sometimes they end up in spam!

We will include a notice on social media once collections dates have been arranged. 

If you didn’t receive our email with a link to fill your collection time, this may have happened for a variety of reasons:

Email incorrectly added at the time of ordering

Going into Spam mail, or deleting prior to reading or our email is rejected by the service provider.

Unfortunately we don’t know if our emails and reminders have not been received which is why we advice customers to include our email address in their contacts. 

*** We aim to have all Christmas Ceramics fired and collected before the holidays!

With the exception of pot throwing we aim to have all Christmas Ceramic workshop artworks fired and collected before the holidays!